Services

Customer Service Program Upgrades

When you partner with AVI-SPL, you benefit from our ability to design and install the solutions you need, and to support your investment through our comprehensive Customer Care Program. Our goal is to make sure you get the maximum ROI from your investment and that your video communication system meets your needs at all times.

You're assured of outstanding service and support because of our unmatched level of expertise, partnership with over 700 of the industry's leading manufacturers, and more certified technicians than any other audio-visual company.

Exclusive

This optional package can be added to the Preferred or Onsite programs. For companies that require additional support, including live help assistance on weekends and holidays, this selection provides exceptional value.

• Version control manages and maintains your software to assure consistent functionality and performance. This is a scheduled and coordinated service to ensure equipment access will not disrupt use by end users.
• Add/move/change management accommodates the addition, relocation or other changes made to your devices and infrastructure.
• Account reporting and trend analysis provides reporting of trouble tickets, call statistics, RMA history and more.
• Quarterly account reviews with your CSR/CSE team lets you discuss with us any open issues or needs.

First Call Consolidation

Time is a precious commodity in any business environment. Wasted time means inefficiency, and that leads to lost revenue. Instead of trying to connect with various technical support groups, you simply call the AVI-SPL help desk and we coordinate with the manufacturer on your behalf.

Advantages:

• Provides a single help desk resource for a customer with multiple support contracts
• Handles the logistics of domestic and international service calls

Preventive Maintenance

Through scheduled visits, AVI-SPL's qualified technicians will check on the operational health of your equipment and remedy any situations that require attention. We will clean or replace Filters, screens and/or replace bulbs if needed and make adjustments where required.

Remote Alarm Response available with AVI-SPL VNOC® Managed Services offering.