The Royal Melbourne Institute of Technology (RMIT) relies heavily on distance education and online collaboration to overcome the challenges in delivering education across such a vast region. Our RMIT case study explained the positive impact that Symphony had on the user experience and the support staff.
Since that study, an audit of the Institute’s 2019 data found:
- 580 auto-detected faults
- 761 proactively resolved critical tickets
- 30% fewer client-led tickets
These led to the following savings:
- 380 teaching hours
- 1,160 classes and events
- 750 tech hours
Overall, Symphony has helped nearly 32,000 students and faculty avoided a negative impact. This impact avoidance increases end user confidence and adoption of the technology provided – thus increasing ROI of the environment.
These results provide evidence of the improved user experience that attracts and keeps talented students and faculty engaged with each other and enhances the ability to reliably collaborate across locations. By ensuring that its collaboration technology is available and ready for use, RMIT has experienced overall adoption increases and collaboration satisfaction.