Mission: Showcase Polycom Solutions
For Polycom, its Experience Centers (EC) are more than simply venues showcasing the latest and best Polycom unified communications and collaboration technology. It invests in these spaces to provide a customer experience that will strengthen partnerships and close business deals. Their importance is a big reason Polycom relies on AVI-SPL to provide a reliable and consistent experience.
After working with different integrators to build out its centers, Polycom has worked exclusively with AVI-SPL since 2010 for the creation of each EC.
Action: Design, Install, and Support Around the World
Over the past four years, AVI-SPL has designed and installed Polycom EC facilities in San Jose, Chicago, Herndon, Irvine, Seattle, Austin, Hong Kong, Stockholm, New York City, Moscow, Singapore, Mumbai and Bangalore, with a Paris Experience Center currently underway (as of early 2014).
“Our partnership with AVI-SPL allows us to create an exciting and impactful experience at every touch point.” – Clyde Stormont, project manager, Global Experience Center Program
Polycom is continually upgrading its EC sites with the latest Polycom equipment and AV systems. And Crestron DigitalMedia technology is being integrated in all the new sites along with the latest video and audio gear.
“Our solutions and Partner Demonstration rooms utilize Crestron DigitalMedia switching,” says Jay Cawog, manager, Experience Center Program. “The video codecs and peripheral sources are all HD, and the Crestron DM does a fantastic job at routing audio/video sources throughout the demo rooms as needed.”
AVI-SPL and its Los Angeles office have a team dedicated to managing all EC projects. That team includes a design engineer, project manager/program manager, and account liaison, all of whom focus exclusively on Polycom. The coordination and management of these centers gives Polycom one point of contact in order to maintain consistent support in each location.
Impact: An Exciting Experience at Every Touch Point
“Working with the team at AVI-SPL has been an exceptionally satisfying experience for Polycom,” says Cawog. “From the initial design stage of the project through to installation, we’ve worked in close unison. Having the right people on the project has made for a great working environment.”
The Experience Center Program is a valuable sales tool for hosting thousands of customers so they can experience Polycom technologies first hand. Those guests will make business and IT decisions based on the quality of their experience in the EC.
“At Polycom, one of our core values is to wow the customer,” says Clyde Stormont, project manager, Global Experience Center Program. “And the Global Experience Center Program makes no exception. It is imperative that we have the latest Polycom technology on display and operational in our centers to demonstrate for the customers around the globe. Our partnership with AVI-SPL allows us to create an exciting and impactful experience at every touch point.”