(formerly known as Skype Operations Framework)
Microsoft’s guidance for cloud voice includes a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online, incorporating four key elements that have customer success firmly at the center.
|Envision business outcomes||Deploy & migrate solution||Remote & Onsite Support|
|Assess readiness||Enable users||Reporting & Analytics|
|Design & prepare for deployment||Drive adoption||Manage Daily Operations|