Digital Workplace Services Provider AVI-SPL Wins Multiple SAMA Excellence Awards, Recognizing its Global Account Management Program

The Strategic Account Management Association (SAMA) honored AVI-SPL with its awards for Outstanding Young SAM Program of the Year and Best Process to Quantify and Monetize Customer Value Solutions 

TAMPA, Fla. – March 18, 2019 – AVI-SPL, the leading digital workplace services provider for organizations globally, was honored today with two 2019 SAMA Excellence Awards, recognizing its Global Account Management (GAM) program for its ability to produce new levels of growth and profitability for AVI-SPL customers. Presented by the Strategic Account Management Association (SAMA), the awards achieved by AVI-SPL include Outstanding Young SAM Program of the Year, and, Best Implementation of a Disciplined Process to Quantify and Monetize Specific Customer Value Solutions.

Each award focused on how AVI-SPL implemented its new GAM program, which was formally invested in and launched in 2018, to create more value and profit for its multinational customers through a methodology that delivers enhanced strategy and planning, along with an enhanced global program management leveraging AVI-SPL’s vast global resources. As a result, AVI-SPL has helped its initial designated global accounts within the program to maximize value by guiding standards, evaluating strategy and solutions, and ultimately enabling superior user experiences. This is achieved by making technology integrated into the digital workplace easy-to-use and trackable through useful data, all while providing consistent and reliable delivery worldwide. In its inaugural year, the GAM program customers realized consistent and ongoing improved key performance indicators, including in some cases, up to a 20 percent increase in conference room utilization and reduced real estate cost, according to market research firm Forrester Research. This has led to broader strategic partnerships with AVI-SPL, as these customers focus on their global digital workplace needs.

“[AVI-SPL’s Global Account Management program] is a great example of how SAM programs should be designed and implemented: build with a subset of your most strategic relationships, and demonstrate the program approach through best practices,” said Michael Stevens, president and CEO of the consultancy firm Simplexity Group, and one of the judges on the SAMA Awards panel. “The rate in which these highly selective accounts have grown with AVI-SPL in its initial year proves the strategy, program design/concept, approach and results are there. I felt customer-centricity throughout this application, and I rated [it] accordingly.”

GAM designation provides each customer in the program with a dedicated and empowered team to work hand-in-hand throughout their lifecycle journey, from the strategy/planning/design phases through ongoing operational support, with AVI-SPL. All team members are enabled to deliver on AVI-SPL’s global commitment to consistency and world-class experience through customer-specific playbooks created to ensure everything is done the “Customer Way.”

“The GAM program has played a significant part in AVI-SPL’s multinational customers’ successes as they look to technology to improve their global workforce’s communication, culture, and performance,” said Joe Laezza, senior vice president of global accounts for AVI-SPL. “We are proud of the achievements in the program’s inaugural year, grateful for the recognition by SAMA, and most importantly, credit our outstanding team for their knowledge and passion to deliver on our vision, and mission to meet our customers’ digital workplace needs around the globe.”

Past SAMA Excellence Award winners include Johnson Controls, IBM, 3M, American Express, Adobe, DHL, Xerox and dozens more.

Learn more about AVI-SPL’s at AVISPL.com.

About AVI-SPL
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

About SAMA
The Strategic Account Management Association (SAMA) introduces tools and methods to companies who wish to forge closer relationships with their most critical strategic customers. SAMA is dedicated to enabling companies to become indispensable to their strategic accounts through results-driven training and certification, exclusive research that identifies new and valuable trends, conferences and symposia, and access to our global community of world-class companies.

SAMA members include many of the world’s most respected and recognizable B2B companies, including IBM, Siemens, Pfizer, 3M, DHL, Zurich and many more. Since 1966, SAMA has recognized companies for outstanding achievement in strategic customer management through its SAMA Excellence Awards™.

 

Media Contact:
Nathan Legg
Public Relations Manager | AVI-SPL
Mobile: +1 (813) 956-6029
Email: Nathan.Legg@avispl.com

AVI-SPL Appoints Marko Joka New Middle East Service Manager

Joka joining AVI-SPL’s global services team will enhance the digital services provider’s operational capabilities in the region

DUBAI – February 6, 2019 – AVI-SPL, the leading digital workplace services provider for organizations globally, today announced the appointment of Marko Joka as its new service manager in the Middle East.

Joka brings to AVI-SPL over 15 years of project and service management experience. Most recently the regional manager for Electrosonic in the Middle East the previous seven years, Joka successfully developed and managed service operations to ensure projects remained on schedule, as well as timely preventive and emergency maintenance. At AVI-SPL, Joka will apply these skills to help bolster the company’s award-winning managed services and enhance its operational capabilities within the Middle East region.

“We are thrilled to welcome Marko to our already outstanding Global Services team,” said Phil Marlowe, managing director for AVI-SPL Middle East. “Adding his knowledge, dedication, and track record of success will assist AVI-SPL to better serve our new and existing customers in the region.”

“It is exciting to be joining the top global digital workplace services provider in AVI-SPL,” added Joka. “I am looking forward to providing my expertise to further enhance this world-class organization.”

Joka received a Master’s degree in Electrical Engineering – Communications at the University of Belgrade in Serbia, and is CTS and PMI certified. He will join AVI-SPL at ISE 2019 this week from Stand #11-C155, greeting current and prospective clients to discuss their digital workplace needs.

For more information on AVI-SPL at ISE, visit AVISPL.com/ISE2019

About AVI-SPL

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

Media Contact:
Nathan Legg

Public Relations Manager | AVI-SPL
Mobile: +1 (813) 956-6029
Email: Nathan.Legg@avispl.com

AVI-SPL Launches Symphony as a Service, Empowering Organizations to Monitor and Manage Collaboration Spaces and Devices

Organizations can now provide the benefits of Symphony to their internal AV and unified communications support personnel

TAMPA, Fla. – January 29, 2019 – AVI-SPL, the leading digital workplace services provider for organizations globally, today formally announced the launch of its Symphony as a Service (SYaaS) offering, providing an alternative consumption model for organizations to conduct proactive monitoring and management of their collaboration estate via Symphony.

With over ten years of research and development labor invested, AVI-SPL Symphony has been the cornerstone of the company’s award-winning managed services platform, with thousands of devices worldwide under management to ensure optimal functionality at all times for end users. The newly launched SYaaS model will power self-performing organizations by enabling integrated collaboration workflows, providing a single pane view into the supporting technology estate, and delivering real-time, actionable business intelligence around network performance, room utilization, device functionality, and usage trends.

“Accountability for the meeting room has historically been compartmentalized between video conferencing and audiovisual management applications,” said Tim Riek, senior vice president of services at AVI-SPL. “With Symphony now unbundled from the company’s managed services program and available on a subscription basis, AVI-SPL is unlocking the potential for all organizations to integrate a disparate application topology, have one lens into all deployed collaboration technologies, and enhance the return on its technology investment,”

Today AVI-SPL Symphony is powering global organizations in the enterprise, healthcare, financial services, as well as higher education market. RMIT, a university of technology and design with campuses in Australia, Southeast Asia, and Spain, is among those who entrust AVI-SPL’s Symphony as a Service to maintain the health of its AV and UC systems and ensure a positive classroom experience.

“Since the implementation of Symphony, RMIT’s audiovisual services, have been able to become more efficient and increase the student and staff experience,” said Tim Sullivan, Senior Manager of Operations, Learning, Teaching, and Research at RMIT. “[Symphony] is something that I wish we had a number of years ago.”

For more information on the AVI-SPL Symphony as a Service offering, please visit https://avispl.com/symphony/

Attendees at ISE 2019 in Amsterdam can visit AVI-SPL’s stand #11-C155 to see live demonstrations of Symphony scheduled each day of the show.

About AVI-SPL

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

Media Contact:
Nathan Legg

Public Relations Manager | AVI-SPL
Mobile: +1 (813) 956-6029
Email: Nathan.Legg@avispl.com

AVI-SPL Named “Best Newcomer – Americas” by Videxio

Videxio Partner Summit award recognizes AVI-SPL for outstanding growth in customer revenue and pipeline

TAMPA, Fla. — October 19, 2018 – AVI-SPL, a global service provider specializing in communications and collaboration technology, was recognized today at Videxio’s 2018 Global Partner Summit in Oslo, Norway. AVI-SPL received the award as Best Newcomer for the Americas region, building on the excellent field sales engagement, pipeline development, and early sales success in the first year of partnering with Videxio.

“We are thrilled to honor AVI-SPL for its early success as a Videxio partner,” said Lauren Eustace, Videxio director of channel sales, Americas. “The AVI-SPL team truly understands the value of cloud-based communications and has been very quick to embrace and promote the service to their customers. We look forward to continuing to build a successful relationship between our companies.”

“ We are appreciative of this recognition. With AVI-SPL Symphony VCaaS service powered by Videxio, we have the ability to help customers migrate to the cloud for their video collaboration, especially with older video systems,” said Chris Bottger, AVI-SPL’s vice president of service offerings development. “Our goal is to help our customers achieve their business outcomes by delivering a global experience second to none. This partnership opens up the opportunity to integrate our AVI-SPL Symphony management platform to deliver new experiences previously not possible”

The AVI-SPL Symphony VCaaS service powered by Videxio today connects customers in more than 195 countries and 12,000 cities to deliver simple, reliable video meetings from anywhere. This includes a flexible video meeting service, a global cloud network to host video endpoints, and interoperability gateways for Skype for Business and Google Hangouts Meet. Learn more at AVISPL.com.

About AVI-SPL

AVI-SPL is a global business partner providing AV and UC technology solutions and award-winning managed services to create vibrant, collaborative experiences and transformative innovations. With the industry’s most certified experts, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide to strategize, design, deploy, manage and support AV and UC solutions that improve business outcomes through enhanced employee and customer experiences. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

About Videxio

Videxio is a cloud video and collaboration provider that makes business communication easy, fun, and productive. Our video meeting and calling service seamlessly connects devices and users through the cloud for professional videoconferencing. Built on a dedicated global video network, Videxio is interoperable with video systems, extends the reach of Skype for Business, and offers live streaming and recording. Learn more at Videxio.com.

AVI-SPL Shares Digital Workplace Transformation Success Stories at Gartner Symposium/ITxpo 2018

The collaboration technology services provider will share strategy and tips on AV and UC solutions for creating a better workplace experience, including its patented AVI-SPL Unify ME Symphony meeting monitoring and management platform.

TAMPA, Fla. – October 9, 2018 –  AVI-SPL, the global leader in AV systems integration and collaboration solutions, announced its plans to showcase its patented AVI-SPL Unify ME Symphony meeting monitoring and management platform, and have experts on hand to discuss digital transformation strategy at the Gartner Symposium/ITxpo 2018.

During the event, which begins October 14 in Orlando, Fla., AVI-SPL will share strategies for creating a better workplace experience with visual communications and collaboration technology to improve key business outcomes. According to a recent report conducted by Forrester Consulting, titled, The Total Economic Impact of AVI-SPL Digital Workspace Solutions, AVI-SPL’s enterprise clients, on average, have generated an $11.9 million productivity increase over a three-year period.

“The AV and UC solutions we provide organizations are designed to be standardized, simplified, scalable, and serviceable,” said Kelly Bousman, senior vice president of marketing for AVI-SPL. “By achieving these guiding principles for our global clientele, we help them create additional value through reduced cost of ownership, optimizing real estate, and maximize productive meeting time.”

Throughout the event, AVI-SPL will provide live demonstrations of its Unify ME Symphony meeting monitoring and management platform. The exhibit will provide guests a firsthand look at how the technology proactively monitors and supports integrated AV, video, and unified communications (UC) ecosystems, as well as runs diagnostics on those systems, launches video calls, reports usage analytics, and handles the way your meetings are organized, monitored, and managed.

Session: UX Strategies to Create Value with Video Collaboration

AVI-SPL’s Vice President of Global Accounts Kirk Muffley will be joined by a Fortune 100 representative for a customer case study on the user experience (UX) framework for creating value from video conferencing and collaboration investments in the digital workplace. Successful programs have user-centric models to design, deploy, embed, and measure UC and video technology as a business enabler.

The session will be held Monday, October 15, at 6 PM on the ITxpo Stage 3 Pacific Hall.

To learn more about AVI-SPL, visit Booth 717 or check out the AVI-SPL/Gartner Symposium event page.

About AVI-SPL

AVI-SPL is a global business partner providing AV and UC technology solutions and award-winning managed services to create vibrant, collaborative experiences and transformative innovations. With the industry’s most certified experts, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide to strategize, design, deploy, manage and support AV and UC solutions that improve business outcomes through enhanced employee and customer experiences. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

Corporate AV Calls for Simpler Spaces

Corporate life is changing, and the proAV industry needs to be aware of these changes and how to react to them. AVI-SPL’s Will Hegan discusses how AV is used in corporate spaces today. Read more…

AVI-SPL’s Joe Jackson Honored with Friends of NCS4 Award

Awarded by the National Center for Spectator Sports Safety and Security, Friends of NCS4 recognizes professionals who have provided invaluable contributions to the advancement of the organization

TAMPA, Fla. – July 13, 2018 –  Joe Jackson, market manager for AVI-SPL’s Control Room Group, this week received the Friends of NCS4 award, for his role enhancing the safety and security of various local, national, and global law enforcement agencies.

According to the National Center for Spectator Sports Safety and Security (NCS4), the award recognizes individuals who provide “invaluable contributions to the advancement of the Center.” Jackson played a key role in the expansion of NCS4’s National Sports Security Laboratory where he helped conceptualize the Laboratory’s new design and construction by facilitating the integration of cutting-edge technology to create a state-of-the-art command center.

“Joe has provided unmatched support for the expansion of the NCS4’s Laboratory by building collaborative relationships across the industry,” said Elizabeth Voorhees, director of certification and compliance for NCS4. His commitment to the safety and security profession and forward-thinking mentality allowed NCS4 to build, and now offer an invaluable learning tool to the current and future security management workforce.

Experts at strategizing, designing, managing, and support mission critical facilities, Jackson and the AVI-SPL Control Room Group work with many of today’s renowned athletic organizations, making a sizeable impact on the awareness and development of safety and security for spectator sports.

“Preventative measures and active monitoring of spectator sports, many of which are attended by thousands of people at a time, have increased in importance exponentially over the past decade,” said Jackson. “AVI-SPL is dedicated and committed to helping NCS4 incorporate today’s world-class technology to keep spectators safe and secure.”

For more info on AVI-SPL’s Control Room Group, please click here.

To learn more about NCS4, check out their official website.

About AVI-SPL

AVI-SPL is a global business partner providing AV and UC technology solutions and award-winning managed services to create vibrant, collaborative experiences and transformative innovations. With the industry’s most certified experts, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide to strategize, design, deploy, manage and support AV and UC solutions that improve business outcomes through enhanced employee and customer experiences. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

What Being an Agile Company Means (and Why it Matters)

Within the business context, agility means being able to respond to consumer or market changes at a moment’s notice — or make adjustments proactively ahead of them. It means that even remote workers can fully participate in meetings, brainstorming sessions, and projects. It means a company can adapt to changing conditions and reinvent itself for continued success. Read more…

AVI-SPL Collaboration Tech Solution Serves Two Purposes at Atmosphere Commercial Interiors HQ

‘Flaunt it if you’ve got it’ is a phrase that Atmosphere Commercial Interiors can live by, now that AVI-SPL fulfilled their goal of integrating collaboration tech solutions in huddle spaces, one-person enclaves, dual-display meeting rooms and open collaboration spaces. Through these solutions, Atmosphere Commercial Interiors has created an environment that reflects its culture and makes its headquarters a place that team members want to work in and that guests want to emulate. Read more…

The Holistic Approach to AV

Dale Bottcher, executive vice president of sales and marketing at AVI-SPL, noted that the days of sales engineers focusing client discussions on specific technical components are over. “We’re really focused on the end user experience and the business outcomes or objectives that a company has, and then fitting the right technology to that.”  Read more…

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