New Leaders Bring Customer Experience to Forefront of Company Operations
TAMPA, Fla. – September 21, 2015 – AVI-SPL, the world’s leader in AV systems integration and video collaboration, has appointed Ken Peterson and Lance Bowers as Senior Vice Presidents of Operations for its newly regionalized East and West territories in the U.S.
The new appointees carry a combined 35 years’ experience in the services industry with a customer-focused background. Peterson, who will spearhead the East, and Bowers, overseeing the West, offer proven records in developing effective procedures to enhance customer experience. In their new roles, the two will be tasked with energizing key customer-based ingenuities, including internal and external feedback and knowledge building. Further responsibilities involve scaling the services infrastructure, as well as developing new service functions and revenue opportunities.
“Both men have an established skillset for developing efficient procedures that boost customer and employee confidence,” said Jeff Davis, Chief Operating Officer of AVI-SPL. “We are continuously looking for ways to advance customer experience and adding the talent of these two will be highly beneficial to us in that aspect.”
Together Peterson and Bowers join Mark Linton who will focus on the full scope of AVI-SPL’s strategic initiatives, while directly leading the new Central region.
“The lure of AVI-SPL is not just its history or current status as industry leader, but the progressive attitude and inventiveness the company exhibits,” stated Ken Peterson, who previously worked Red Hawk Fire & Security. “AVI-SPL understands that to stay on top, you need to stay ahead.”
Bowers, formerly of Kratos Defense & Security Solutions, added, “Your customers want to know that just because a project is complete, your work is never done. Keeping them up-to-date and on the cutting edge is just as important as the initial implementation, and AVI-SPL goes above and beyond in that aspect. We are excited to be joining such a respected, forward-thinking environment.”
AVI-SPL designs, builds, integrates and supports the systems and environments that enable communication and collaboration. AVI-SPL has highly-trained and certified system engineers throughout offices across the United States, Canada and EMEA in addition to an international network of solution providers in 30 countries. Visit www.avispl.com for more information or connect with AVI-SPL on Twitter, Facebook and LinkedIn.