Digital Workplace Services Provider AVI-SPL Wins Multiple SAMA Excellence Awards, Recognizing its Global Account Management Program

The Strategic Account Management Association (SAMA) honored AVI-SPL with its awards for Outstanding Young SAM Program of the Year and Best Process to Quantify and Monetize Customer Value Solutions 

TAMPA, Fla. – March 18, 2019 – AVI-SPL, the leading digital workplace services provider for organizations globally, was honored today with two 2019 SAMA Excellence Awards, recognizing its Global Account Management (GAM) program for its ability to produce new levels of growth and profitability for AVI-SPL customers. Presented by the Strategic Account Management Association (SAMA), the awards achieved by AVI-SPL include Outstanding Young SAM Program of the Year, and, Best Implementation of a Disciplined Process to Quantify and Monetize Specific Customer Value Solutions.

Each award focused on how AVI-SPL implemented its new GAM program, which was formally invested in and launched in 2018, to create more value and profit for its multinational customers through a methodology that delivers enhanced strategy and planning, along with an enhanced global program management leveraging AVI-SPL’s vast global resources. As a result, AVI-SPL has helped its initial designated global accounts within the program to maximize value by guiding standards, evaluating strategy and solutions, and ultimately enabling superior user experiences. This is achieved by making technology integrated into the digital workplace easy-to-use and trackable through useful data, all while providing consistent and reliable delivery worldwide. In its inaugural year, the GAM program customers realized consistent and ongoing improved key performance indicators, including in some cases, up to a 20 percent increase in conference room utilization and reduced real estate cost, according to market research firm Forrester Research. This has led to broader strategic partnerships with AVI-SPL, as these customers focus on their global digital workplace needs.

“[AVI-SPL’s Global Account Management program] is a great example of how SAM programs should be designed and implemented: build with a subset of your most strategic relationships, and demonstrate the program approach through best practices,” said Michael Stevens, president and CEO of the consultancy firm Simplexity Group, and one of the judges on the SAMA Awards panel. “The rate in which these highly selective accounts have grown with AVI-SPL in its initial year proves the strategy, program design/concept, approach and results are there. I felt customer-centricity throughout this application, and I rated [it] accordingly.”

GAM designation provides each customer in the program with a dedicated and empowered team to work hand-in-hand throughout their lifecycle journey, from the strategy/planning/design phases through ongoing operational support, with AVI-SPL. All team members are enabled to deliver on AVI-SPL’s global commitment to consistency and world-class experience through customer-specific playbooks created to ensure everything is done the “Customer Way.”

“The GAM program has played a significant part in AVI-SPL’s multinational customers’ successes as they look to technology to improve their global workforce’s communication, culture, and performance,” said Joe Laezza, senior vice president of global accounts for AVI-SPL. “We are proud of the achievements in the program’s inaugural year, grateful for the recognition by SAMA, and most importantly, credit our outstanding team for their knowledge and passion to deliver on our vision, and mission to meet our customers’ digital workplace needs around the globe.”

Past SAMA Excellence Award winners include Johnson Controls, IBM, 3M, American Express, Adobe, DHL, Xerox and dozens more.

Learn more about AVI-SPL’s at AVISPL.com.

About AVI-SPL
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

About SAMA
The Strategic Account Management Association (SAMA) introduces tools and methods to companies who wish to forge closer relationships with their most critical strategic customers. SAMA is dedicated to enabling companies to become indispensable to their strategic accounts through results-driven training and certification, exclusive research that identifies new and valuable trends, conferences and symposia, and access to our global community of world-class companies.

SAMA members include many of the world’s most respected and recognizable B2B companies, including IBM, Siemens, Pfizer, 3M, DHL, Zurich and many more. Since 1966, SAMA has recognized companies for outstanding achievement in strategic customer management through its SAMA Excellence Awards™.

 

Media Contact:
Nathan Legg
Public Relations Manager | AVI-SPL
Mobile: +1 (813) 956-6029
Email: Nathan.Legg@avispl.com

AVI-SPL Launches Symphony as a Service, Empowering Organizations to Monitor and Manage Collaboration Spaces and Devices

Organizations can now provide the benefits of Symphony to their internal AV and unified communications support personnel

TAMPA, Fla. – January 29, 2019 – AVI-SPL, the leading digital workplace services provider for organizations globally, today formally announced the launch of its Symphony as a Service (SYaaS) offering, providing an alternative consumption model for organizations to conduct proactive monitoring and management of their collaboration estate via Symphony.

With over ten years of research and development labor invested, AVI-SPL Symphony has been the cornerstone of the company’s award-winning managed services platform, with thousands of devices worldwide under management to ensure optimal functionality at all times for end users. The newly launched SYaaS model will power self-performing organizations by enabling integrated collaboration workflows, providing a single pane view into the supporting technology estate, and delivering real-time, actionable business intelligence around network performance, room utilization, device functionality, and usage trends.

“Accountability for the meeting room has historically been compartmentalized between video conferencing and audiovisual management applications,” said Tim Riek, senior vice president of services at AVI-SPL. “With Symphony now unbundled from the company’s managed services program and available on a subscription basis, AVI-SPL is unlocking the potential for all organizations to integrate a disparate application topology, have one lens into all deployed collaboration technologies, and enhance the return on its technology investment,”

Today AVI-SPL Symphony is powering global organizations in the enterprise, healthcare, financial services, as well as higher education market. RMIT, a university of technology and design with campuses in Australia, Southeast Asia, and Spain, is among those who entrust AVI-SPL’s Symphony as a Service to maintain the health of its AV and UC systems and ensure a positive classroom experience.

“Since the implementation of Symphony, RMIT’s audiovisual services, have been able to become more efficient and increase the student and staff experience,” said Tim Sullivan, Senior Manager of Operations, Learning, Teaching, and Research at RMIT. “[Symphony] is something that I wish we had a number of years ago.”

For more information on the AVI-SPL Symphony as a Service offering, please visit https://avispl.com/symphony/

Attendees at ISE 2019 in Amsterdam can visit AVI-SPL’s stand #11-C155 to see live demonstrations of Symphony scheduled each day of the show.

About AVI-SPL

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

Media Contact:
Nathan Legg

Public Relations Manager | AVI-SPL
Mobile: +1 (813) 956-6029
Email: Nathan.Legg@avispl.com

AVI-SPL Named “Best Newcomer – Americas” by Videxio

Videxio Partner Summit award recognizes AVI-SPL for outstanding growth in customer revenue and pipeline

TAMPA, Fla. — October 19, 2018 – AVI-SPL, a global service provider specializing in communications and collaboration technology, was recognized today at Videxio’s 2018 Global Partner Summit in Oslo, Norway. AVI-SPL received the award as Best Newcomer for the Americas region, building on the excellent field sales engagement, pipeline development, and early sales success in the first year of partnering with Videxio.

“We are thrilled to honor AVI-SPL for its early success as a Videxio partner,” said Lauren Eustace, Videxio director of channel sales, Americas. “The AVI-SPL team truly understands the value of cloud-based communications and has been very quick to embrace and promote the service to their customers. We look forward to continuing to build a successful relationship between our companies.”

“ We are appreciative of this recognition. With AVI-SPL Symphony VCaaS service powered by Videxio, we have the ability to help customers migrate to the cloud for their video collaboration, especially with older video systems,” said Chris Bottger, AVI-SPL’s vice president of service offerings development. “Our goal is to help our customers achieve their business outcomes by delivering a global experience second to none. This partnership opens up the opportunity to integrate our AVI-SPL Symphony management platform to deliver new experiences previously not possible”

The AVI-SPL Symphony VCaaS service powered by Videxio today connects customers in more than 195 countries and 12,000 cities to deliver simple, reliable video meetings from anywhere. This includes a flexible video meeting service, a global cloud network to host video endpoints, and interoperability gateways for Skype for Business and Google Hangouts Meet. Learn more at AVISPL.com.

About AVI-SPL

AVI-SPL is a global business partner providing AV and UC technology solutions and award-winning managed services to create vibrant, collaborative experiences and transformative innovations. With the industry’s most certified experts, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide to strategize, design, deploy, manage and support AV and UC solutions that improve business outcomes through enhanced employee and customer experiences. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

About Videxio

Videxio is a cloud video and collaboration provider that makes business communication easy, fun, and productive. Our video meeting and calling service seamlessly connects devices and users through the cloud for professional videoconferencing. Built on a dedicated global video network, Videxio is interoperable with video systems, extends the reach of Skype for Business, and offers live streaming and recording. Learn more at Videxio.com.

Kayas Cultural College and Microsoft Surface Hub

Kayas Cultural College is a First Nations college located in Northern Alberta, Canada. They prepare adult students living within the three communities of Little Red River Cree Nation with the necessary academic skills to pursue higher education or enter today’s evolving workforce.

By partnering with AVI-SPL (formerly Sharp’s Audio Visual), Kayas Cultural College was equipped with three 84-inch Microsoft Surface Hubs, to achieve dynamic distance learning across hundreds of kilometers in the northern reaches of Canada.

The 84-inch Microsoft Surface Hub is a group collaboration device that integrates videoconferencing, presentation, digital whiteboard capabilities, and runs Windows 10 UWP applications. Having one Surface Hub in each of the school’s classrooms allows Kayas instructors to present information and interact directly on the screen with students at all three locations simultaneously.

Little Red River Cree Nation has started utilizing the high-tech learning environment at Kayas with community members collaborating and holding meetings using the Surface Hubs. In fact, the local government is planning to purchase three new Surface Hubs for Chief and Council management.

To learn more about Kayas’ transformation thanks to Microsoft technology view the case study produced by Microsoft here or download the PDF.

AVI-SPL Acquires Sharp’s Audio Visual, Becomes First National Provider of AV and Collaboration Technology Solutions in Canada

Merger strengthens AVI-SPL’s global presence with addition of top talent and resources to provide innovative technology for collaborative workplace environments

TORONTO – October 4, 2017 –  AVI-SPL, the global leader in transformative audio visual  and collaboration technology, today announced the acquisition of Canadian integration firm Sharp’s Audio Visual (“Sharp’s”), becoming the first national provider of AV and collaboration technology solutions in Canada. With the addition of Sharp’s to its existing operation in Canada, AVI-SPL will significantly enhance and expand its ability to design, build, manage, and support collaboration technology deployments for organizations throughout Canada and around the world.

Headquartered in Calgary, Alberta, Sharp’s has eight locations across six provinces in Canada. Founded in 1923, the company is a trusted technology solutions partner for many of today’s most recognizable organizations worldwide.  Sharp’s 94-year history of success is linked to its dedication and track-record of innovation, and commitment to its customer’s needs. Together as one, AVI-SPL and Sharp’s will optimize these values to provide transformative technology that creates meaningful experiences and brand value for its clients across Canada and around the world.

“Our goal was to substantially increase our local presence and resources throughout Canada, to provide best-in-class services and responsiveness for our customers, while further enhancing our global delivery capabilities to assure a consistent customer experience worldwide,” said AVI-SPL CEO John Zettel. “The Sharp’s team brings vast experience, talent and reach to our team, and I am incredibly excited to have them joining our AVI-SPL family.”

Following the merger announcement, current Sharp’s’ customers will be provided 24/7 Global Help Desk support and new remote monitoring and management capabilities via AVI-SPL’s Unify ME Symphony platform to proactively assess the health and usage of their collaborative environments worldwide. The companies’ unification will form the industry’s most certified team of engineers and technicians in Canada and worldwide, a valuable offering that intrigued each firm from the beginning.

“We were eager to jump on this exceptional opportunity to enhance our local offering, and to provide a truly global solution for our multinational customers based in Canada,” said Jeff Faber, president and CEO of Sharp’s. “We are looking forward to the new capabilities and experiences we’ll  be able to provide for our customers.”

For more information, visit AVISPL.com.

About AVI-SPL

AVI-SPL is a global business partner providing organizations worldwide with transformative AV and UC technology solutions and award-winning managed services to create meaningful experiences and brand value for its customers.  With a passionate team, including the industry’s most certified experts, we design, build, manage, and support collaborative workplace environments that bring people together and spark success. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.

About Sharp’s Audio Visual

Based in Calgary, Alberta, Sharp’s Audio Visual has been serving the Canadian audio visual marketplace since 1923 through its branch offices in Vancouver, Edmonton, Saskatoon, Toronto, Ottawa, Montreal and Halifax. Sharp’s specializes in the design and integration of audio visual systems technology for meeting and collaborative spaces, digital signage solutions, classroom technologies and lecture theaters.