This post about improving meeting collaboration with data is by Tim Riek, AVI-SPL executive vice president of technology and solutions.
With the Super Bowl fast approaching, I’m reminded how fantasy football season is one of my favorite times of the year! Each time, I could randomly pick my players and hope for some luck.
But I prefer basing my decisions on meaningful data. So I ask the right questions. How did players do last year? And how are they performing week over week? Because the answers will define my draft choices. It’s the same way I oversee meeting collaboration rooms and devices. Rather than go off emotion, I follow the trends the data reveals.
Actionable Intelligence for ROI and Strategic Decisions
Don’t go off of emotion. AVI-SPL Symphony provides the insights you need to see which technologies are exceeding or falling below expectations.
Monitoring meeting room technology
I use a similar process at work because I need to know that technology-enabled spaces are providing a positive collaboration experience for my users. And to reach that goal, I need to know if the collaboration technology’s quality is high. So I ask questions like:
- Are our room standards driving the intended experience?
- Do the new tools work for my organization?
- Are they making collaboration easy and accessible?
I also want to know what is happening day-to-day. And so I need insights into places where technology is performing below average or adoption is low. Knowing this, I can develop strategies that manage problems and support technology adoption.
I now need to bring the same standards-based, data-driven decision making of traditional IT to the meeting room environment.
The meeting room demands standards and data
For years I focused on premise-based IT infrastructure, desktops, and mobile devices. But now my world has been spinning rapidly with hybrid work strategies based on shared cloud platforms. I now need to bring the same standards-based, data-driven decision making of traditional IT to the meeting room environment. That environment has been:
- Historically off-network
- Managed with insufficient, unscalable tools
- A source of constant frustration for end users and facilities managers
The good news is that technology manufacturers seem to recognize the need to scale the deployment and management of meeting room technologies. Because it feels like all of them have created manufacturer-specific applications to achieve these results. But how do I get actionable insights from a unified view into rooms and technology?
AVI-SPL Symphony drives a better experience with meeting technology
AVI-SPL Symphony creates the unified view I need to make data-driven decisions about my technology environment. It lets me pull data from shared clouds, manufacturer management applications, room controllers and hardware, and windows devices. AVI-SPL Symphony helps me quickly see meaningful information and take action. With those insights, I can drive:
- A better user experience
- More proactive problem management
- Technology planning that simplifies the challenging task of refresh management
With this information, I can state objective facts about the meeting environment’s performance. And that’s a big improvement over emotional escalations and responses. AVI-SPL Symphony looks into the broadest cross-section of our meeting technology. And it lets me know which solutions are exceeding or falling below expectations.
So as I get ready for week one of the fantasy football season, I will be staying close to trusted sources. Sources whose insights guide me to a successful season. Likewise, as we prepare to return to the office and new ways of working together, I will rely on AVI-SPL Symphony’s insights to help me deliver a consistent and reliable user experience.
