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2020 Forrester Microsoft Surface Hub Total Economic Impact Report

people collaborating around the surface hub 2s
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits businesses may realize from Microsoft Surface Hub. Forrester interviewed five Microsoft customers to represent a composite organization.

Methodology and Results

The composite organization is a global professional services entity with more than 200,000 employees serving thousands of clients and working either remotely or from one of the organization’s nearly 200 offices worldwide. The composite organization has been using Surface Hub for several years and now has more than 500 Surface Hubs deployed in conference rooms and collaboration spaces.

Results of the composite organization over a three-year period include:

  • 302% return on investment
  • 10.1 M meeting productivity improvement related to remote attendee management and post-meeting tasks
  • 16.3 M incremental income from sales improvement enabled by Surface Hubs

Results listed are from the Forrester Total Economic Impact™ of Microsoft Surface Hub, commissioned by Microsoft, June 2020

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