MTR Pro Tier II Support
24×7 support for Microsoft Teams Rooms certified devices
MTR Pro services with human support
Microsoft MTR Pro includes AI-based remediation but no human support.
AVI-SPL is Microsoft Managed Partner, and a Modern Work Solutions Partner with a Meetings and Meeting Rooms for Microsoft Teams specialization. We collaborated with Microsoft to offer an MTR Pro add-on service to provide 24×7 live support.
Our MTR-Pro Tier II Support provides live remote technical assistance for any MTR Room incident that cannot be resolved through AI-based remediation efforts.
Microsoft MTR Pro + AVI-SPL MTR Pro Tier II Support
= legacy Microsoft MTR Premium support level and cost
Legacy Microsoft MTR Premium Support
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Monitoring
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Tier I – AI-based remediation
- Tier II – Service Operations Center support
- 24×7
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Certified MTR devices & peripherals
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MSRP – $50 per mo./per room
Current Microsoft MTR Pro Support
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Monitoring
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Tier I – AI-based remediation
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Certified MTR devices & peripherals
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MSRP – $40 per mo./per room
AVI-SPL add-on MTR Pro
Tier II Support
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Tier II – AVI-SPL human technical support 24×7
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Certified MTR devices & peripherals
- MTR Pro reported incidents
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Microsoft MTR Pro add-on
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MSRP – $10 per mo./per room
AVI-SPL MTR Pro Tier II support is available as an add-on to your Microsoft MTR Pro license. $240 Annual Subscription (per room).
We provide end-to-end MTR lifecycle support
Additional Microsoft Teams services
Choose options to add onsite support, unlimited onsite dispatch, support for all devices, and more.
Elite Maintenance for MTR rooms
- 24×7 Tier -Tier 3 for all in-room devices
- OEM RMA support
- Unlimited onsite dispatch – any device
Remote Managed Services
- Monitoring of any collaboration device
- Proactive Tier 1-Tier 3 technical support
- Incident management
- Problem management
- Reporting and analytics
Cloud Adminstration Services for MTR rooms
- User, license, and device provisioning
- Firmware/application upgrade ring management