Every missed call, delayed response, or disconnected system impacts your constituents’ experience. Your government agency needs a voice solution that is intelligent, integrated, and always accessible. Join our live webinar to discover how Microsoft Teams Phone is helping state and local agencies replace legacy systems with a unified, AI-powered solution.
Our speakers will explore a real-world use case that enhanced inter-departmental and constituent communication. They’ll demonstrate how a local government agency improved responsiveness, strengthened collaboration, and supported long-term digital transformation with a modern phone system.
Date: April 30, 2026
Time: 1:00 pm ET/10:00 am PT
Hear actionable ideas to help your agency:
- Navigate digital transformation
- Deliver better services to constituents
- Enhance interdepartmental collaboration
Gain practical insights into:
- Latest methodologies for Teams Phone deployment
- Ways to leverage Copilot and AI more efficiently
- How to build a future-ready communications strategy
Hear How the City of Independence Improved Communication
We’ll share a real-world example of how Microsoft Teams has evolved into an enterprise-grade voice solution to connect with agency staff and constituents. You’ll hear how the City of Independence migrated to Microsoft Teams cloud calling to enhance constituent experiences and improve inter-departmental communications.
We’ll also share strategies on how to test and implement Microsoft Teams Phone capabilities, including:
- AI-powered call summaries
- Advanced call queues and auto attendants
- Live transcription and seamless device switching
The Power of Converged Communications
Voice, video, chat, and collaboration are converging into unified platforms powered by 5G, AI, and the cloud. You’ll have simpler, more productive workplaces that fully support your agency’s hybrid work and constituent needs.
Copilot in Teams Phone: Your AI-Powered Assistant that transforms calls by:
- Capturing key points, action items, and next steps automatically
- Enabling smart call transfers with AI-generated summaries
- Providing real-time insights and follow-up suggestions to boost productivity
Meet our speakers
- Mike Schrock, Sr. Voice Solutions Architect, AVI-SPL
- Brandon Phillips, Microsoft Business Development Manager, AVI-SPL
- John Cifone, Voice Strategic Account Manager, AVI-SPL
- Kevin Schornhost, Vice President, SLED, AVI-SPL
Sponsored by
