Unified communications and collaboration
Unified communications and collaboration (UCC) means much more than video conferencing. In the hybrid workplace, users connect through voice and phone, presence, video conferencing, messaging, live chat, file sharing, screen sharing, whiteboarding, webinars, and live streaming.
And today’s anywhere, anytime work environment demands synchronous and asynchronous communication from all devices and locations such as desktops, mobile, and rooms.
AVI-SPL helps plan, deploy, operate, and optimize UCC solutions to keep your teams connected.
UCC provides frictionless collaboration from anywhere at any time, using any device
Cloud calling and contact centers
Elevate customer experience and employee engagement
Add cloud calling to your unified communications and contact center platforms to simplify team collaboration, support your mobile workforce, and elevate the customer experience.
AVI-SPL’s global UCC deployment
After decades of deploying communications platforms for our customers across the globe, AVI-SPL developed a roadmap to successful global UCC deployment.
We focus on: interoperability, voice integration, user experience, licensing, security, and management and optimization. Involve our team early in your transformation process to ensure success.
Today’s workforce wants flexibility and a choice of tools. True interoperability means using any UCC platform and accessing all functions without compromising the end-user experience.
Enable team and contact center voice communication through UCC platforms with headsets, Teams phones, Webex Calling, Zoom Phones, Google Workspace, or multi-platform headsets and phones.
Start the training process early, before you launch new platforms and upgrade meeting rooms. Ensuring that users are comfortable with new technology will boost adoption.
Manage licensing and permissions, monitor profiles and shut down inactive accounts.
Manage access to UCC platforms and device access to the cloud and on-prem systems and files. Also, protect end users by ensuring conversations, data, and files are shared securely.
Management and optimization
Ensure access to UCC platforms and provide 24/7 user support. Monitor device, platform, and room usage to optimize your system and user experience continually.