Managed services
AVI-SPL Managed Services provides you peace of mind with certified experts supporting your UC and collaboration technology ecosystem 24x7x365.
Our staff keeps technology reliable and available, allowing your teams to collaborate effortlessly whether working in the office or remotely.
Why Choose AVI-SPL Managed Services
- Robust AV/UCC global support team
- 500+ on-site employees at client sites
- 200+ help desk technicians, field support technicians, conference producers, and other support staff
- ITSM/ITIL methodologies
- Management follows industry-standard best practices
- Expert, certified technicians
- Our staff hold thousands of industry and manufacturer certifications
Support experts
When you engage AVI-SPL Managed Services, experts support and augment your existing IT support resources. Let our team monitor and control your UC, collaboration, and AV devices, platforms, applications, and infrastructure.
Knowledgeable teams work with your internal stakeholders to develop comprehensive management solutions and flexible engagement terms. Let us develop a plan to meet your needs, ensure business continuity, and provide a positive user experience. Collaboration technology managed services include on-site and remote support, including:
- Video meeting services
- Scheduling and launching
- White-glove support
- Preventative maintenance
- Room, device, and systems monitoring and management
AVI-SPL Symphony
For the best possible managed services experience, add AVI-SPL Symphony, our proprietary application for monitoring and controlling your environment. Symphony enables us to provide a better user experience while utilizing fewer staff hours to deliver it. The application automates functionality checks, ticketing, and provides remote troubleshooting and self-healing capabilities.
Symphony’s dashboard and reports offer insights to help you develop actionable business intelligence to help you reach your business goals. Symphony combined with Managed Services maximizes your technology uptime while minimizing staff resources required to monitor and manage your technology estate.
Collaboration technology managed services options
Flexible managed services engagements can include on-site resources and remote support to keep your tech reliable and available to your end users. This allows your teams to focus on group collaboration and meeting business goals, rather than spending time getting technology to work.
With over 400 certified technicians reporting to client sites each day, AVI-SPL is one of the most experienced managed services provider for audio visual, UC, and collaboration technology.
As a global company, we understand how to address the challenges of supporting technology platforms in offices around the world. Whether it is time zones, language, or local holidays, we support these nuances with as little impact to your end users as possible.
AVI-SPL’s collaboration platform expertise includes
- Microsoft Teams
- Cisco Webex Meetings and Teams
- Zoom
- Pexip
We provide support for
- Global, regional, and local corporate offices
- Commercial real estate management
- Higher education
- Stadiums, event venues, and convention centers
- Experience environments
- Network operations centers
Services designed to improve the user experience
When work needs to get done and goals must be met, no one wants to wait for days for someone to fix technology glitches. When you engage AVI-SPL Managed Services, knowledgeable technicians at our four Global Service Operations Centers provide 24x7x365 assistance. Our team resolves issues quickly or escalates them for on-site support.
Our teams will optimize your collaboration capabilities to ensure business continuity and create a positive user experience.
Reporting and tracking technology adoption
GSOC teams provide your IT teams with regular status checks. You’ll always know how your systems are performing, and how end users are utilizing collaboration spaces, meeting rooms, and tools.
Regular reporting on system performance, service statistics, and growth will help you gauge the efficiency and adoption of your systems. We proactively highlight areas of process improvement and help you work towards these goals.
Resources
Services
RMIT Symphony Case Study
See how RMIT University uses Symphony to monitor over 4,600 devices across over 1,000 classrooms in more than 100 buildings.
Services
Customer Care Program helps AVI-SPL Win Frost and Sullivan Award
Read the Frost & Sullivan 2018 Global Managed Video Conferencing Service Growth Excellence Leadership Award report.