AVI-SPL Symphony

AVI-SPL Symphony is an award-winning user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Symphony provides a seamlessly integrated, end-to-end, collaboration workflow for end users and operators alike. For IT leaders, it reveals actionable intelligence about how meeting technology and spaces are truly used so investments and resources are optimized.

Monitor and analyze your multi-vendor meeting experiences and environments.

Computer image with screenshot of AVI-SPL Symphony room controls to enable touchless meetings.

The one meeting monitoring platform that brings it all together.

simple icon

Unified view

Symphony consolidates UC system performance and meeting room usage data from all connected devices and vendor-specific management tools into one source of truth.

simple icon

Native integration

Symphony syncs with the same tools your end-users and IT services team already rely on, including MS Exchange/O365 and ServiceNow.

simple icon

Workflow automation

Symphony auto-detects issues, automates ticket creation, and enables IT users to automate technology management routines.

simple icon

Actionable intelligence

Symphony tracks how meeting spaces are used and how technology performs for meaningful data about space capacity, technology condition, and collaboration adoption.

simple icon

Secure ecosystem

Symphony operates on secure and encrypted connections. Whether a shared cloud, individual cloud, or on-premise, your data is protected.

You do the meetings. We’ll make sure you connect.

Stop guessing

and start solving.

From one platform, view every device, room, ticket, and meeting.

See what Symphony manages.

Monitor meetings live, remotely troubleshoot issues, automate routine functions.

Access reliable, meaningful data to make technology investment decisions.

Know the quality of the meeting experience with real-time, detailed performance metrics and system health status.

  • Proactively monitor the entire meeting experience – rooms, systems, and devices
  • Alert your IT team to issues before user impact
  • Quickly identify the root cause for faster resolution
  • Trust a single AV and UC system-wide source of truth

Monitor and control the most common meeting solutions, video conference applications, and devices.

  • Connect to UC cloud applications and endpoints from Cisco, Microsoft, and Zoom
  • Monitor and control devices from Crestron, Poly, Samsung, Shure, and others
  • Integrate and bi-directionally sync in real-time with service ticketing tools ServiceNow and Salesforce

Keep technology functioning optimally and your IT team operating efficiently.

  • See every meeting in progress at once in one place
  • Combine vendor monitoring tools in one platform for a better, bigger picture
  • Leverage the Symphony automation engine
  • Manage more meeting spaces and tech with the same resources

See the story your data is telling you.

With robust reporting and analytics, you’ll leverage valuable Symphony insights to support continuous service improvement, make wise technology investments, and unlock new value for your organization and your users.

To see the real-world impact of Symphony for customers like you, click here.

Symphony screen on laptop

Trusted by and relied on by leading brands.

Technology that works as expected, when expected.

See how the Symphony user experience management platform is helping deliver a remarkable teaching and learning experience to the students, faculty, and staff at RMIT University.

Royal Melbourne Institute of Technology case study

Manage more devices with Symphony.

Symphony natively monitors and controls more devices than any other AV, UC, or collaboration management application. Symphony Adapter Marketplace enables both the AVI-SPL team and third-party developers to write and submit device adapters, expanding the scope of products and analytics  Symphony customers oversee.

By covering an expansive catalog of certified technologies, we provide our customers the best collaboration experience, increased productivity and efficiencies, and ROI on their investments.

Explore Symphony compatible technologies:

symphony-devices

Why choose Symphony?

360° control
of meeting spaces and tech

Rapidly scalable and easy to deploy

Secure
monitoring and control

Automation
of routine IT and user workflows

Powerful analytics tell the story behind your data

You’ll save time and money and increase user engagement and productivity.

The Symphony bottom line.

You’ll radically simplify administration and increase IT staff efficiencies because Symphony auto-generates the service tickets and starts proactive resolution for you. Symphony will open, update, and close tickets based on the configurable trigger if/then workflows, saving you valuable time and resources.

Automated and scheduled or ad-hoc sweeps ensure rooms are ready to go, reducing end-user-initiated tickets and ensuring a positive meeting experience.

Through Symphony’s reporting and analytics, you’ll know exactly how your collaboration systems are operating and the meeting experience your users are having.

See Symphony in action.
Request a demo today.

Schedule a demo of Symphony