A modern brick and glass building displays the AVI SPL logo and the number 12 as a person walks by under a clear blue sky.

Customer
Reviews

We strive to deliver digital enablement solutions that support effective collaboration for your teams.

Conference room with modern technology solutions

AVI-SPL reviews include net promoter score (NPS), customer satisfaction (CSAT), and TrustRadius customer reviews. These scores and reviews are essential parts of how we listen and react to the voice of the customer.

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Customer reviews

Thank You

Keep the Blue badge featuring the TrustRadius logo and Top Rated 2024 with five stars underneath. A button at the bottom says Read Reviews..
Two semicircular dials show CSAT scores: Integration at 84, and Service at 96, both using a red-to-green color gradient.

Customer
Satisfaction Scores

Customer Satisfaction (CSAT) is the percentage of survey respondents who report a satisfaction rating of 5-7 on a scale of 7.

Customers receive a survey to rate the level of service following a completed integration project or support request.

Graphic: A vertical bar with green (100), orange (0), red (-100). Arrow points right to a green circle saying 74 AVI-SPL Above Average.

AVI-SPL Net
Promoter Score

NPS is a score based on customer survey responses to the question: On a scale of 1 to 10, how likely are you to recommend AVI-SPL to a friend or colleague?

All global sales and service June 2024

Three people in a modern office lounge with a video conference on TV; blue and white decor and logo on the wall.

Customer survey comments

“The quality of the install was very good with great care taken to protect walls and furnishings. The programming functioned well without a glitch.” – technology leader, heavy machinery

“This specific project was pushed back…Thanks to the commissioning team, they were able to work around the schedule to have the room up and running as soon as possible.” –  control systems and infrastructure support leader, retail

“I always get excellent work and communication from the AVI-SPL office in Durham NC. – technology professional, higher education

Recent
recognition

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  • AVI-SPL wins Strategic Account Management Association (SAMA) awards for the sixth consecutive year.

  • Frost & Sullivan awards AVI-SPL XTG the 2023 Global Enabling Technology Leadership Award

  • AVI-SPL Global Strategic Accounts Program wins the 2023 SAMA award for C-Suite Support and Engagement for the SAM Program and Strategic Customers

  • Customer Satisfaction Scores
    AVI-SPL wins the Strategic Account Management Association (SAMA) 2022 inaugural Systemic Enablement of the SAM Program award