AVI-SPL reviews include net promoter score (NPS), customer satisfaction (CSAT), and TrustRadius customer reviews.
These scores and reviews are essential parts of how we listen and react to the voice of the customer. We strive to deliver digital enablement solutions that support effective collaboration for your teams.
Customer Satisfaction Scores
Customer Satisfaction (CSAT) is the percentage of survey respondents who report a satisfaction rating of 5-7 on a scale of 7.
Customers receive a survey to rate the level of service following a completed integration project or support request.
AVI-SPL Net Promoter Score
NPS is a score based on customer survey responses to the question: On a scale of 1 to 10, how likely are you to recommend AVI-SPL to a friend or colleague?
All global sales and service 2022
Customer survey comments
“The quality of the install was very good with great care taken to protect walls and furnishings. The programming functioned well without a glitch.” – technology leader, heavy machinery
“This specific project was pushed back…Thanks to the commissioning team, they were able to work around the schedule to have the room up and running as soon as possible.” – control systems and infrastructure support leader, retail
“I always get excellent work and communication from the AVI-SPL office in Durham NC. – technology professional, higher education