For digital workplace technology to efficiently support your organization, the solutions need to be easy to use. They also must be adopted across your enterprise, and consistently supported so that those tools are ready and available whenever needed.

To assess how well unified communications and collaboration technology is providing value, AVI-SPL and members of its Customer Advisory Board created a scorecard. It accounts for a mix of key performance indicators.


This scorecard has two key dimensions:

  • IT alignment with business goals
  • Employee experience

Each of those areas includes a number of measurable areas including:

  • Rate of technology utilization
  • Rate of workspace utilization
  • Effectiveness of technology to support efficiency
  • Net promoter scores of IT