Future Ready Communications for State and Local Government IT

State and local government IT teams are being asked to modernize communication systems while continuing to support employees, departments, and residents without disruption. At the same time, aging phone systems, rising maintenance costs, and hybrid work expectations are making it harder to maintain older environments. 

Many agencies are rethinking how voice, collaboration, and support workflows fit together across the organization. For IT teams managing aging PBX and telephony environments, the challenge is finding an approach that improves day-to-day operations. And do that without creating more complexity for staff and support teams. 

Watch the Webcast 

In the webinar, experts from Microsoft and AVI-SPL discuss how government organizations are approaching communication modernization. As AI begins to impact voice and collaboration workflows, we share what agencies should consider as they plan future upgrades.

The discussion explores how communication modernization can help your teams respond faster, support employees across locations, and reduce the operational burden of maintaining disconnected systems. 

Our panel also highlights how the City of Independence, Missouri, modernized communications across more than 20 locations. Their approach included retiring an aging PBX environment, improving support for hybrid work, and enhancing contact center capabilities for resident services. 

Our speakers share insights into: 

• Why legacy phone systems are becoming harder and more expensive to maintain 

• How Teams Phone can simplify calling, meetings, and collaboration workflows 

• Where AI and Copilot may help improve responsiveness and productivity 

• What a phased migration strategy can look like across departments and locations 

Prepare for What Comes Next

AI-powered tools like Copilot and conversational voice agents are also beginning to shape voice and collaboration workflows across government organizations. As you evaluate future upgrades, consider how these capabilities can help support employees, improve responsiveness, and simplify everyday interactions. Watch the recording for more details.