Demystifying Agentic AI With Cisco

AI continues to shape how people work, collaborate, and solve problems throughout the day. Many teams are already familiar with generative AI, from meeting summaries to content creation tools. A new phase of AI is now entering the workplace, and it is raising important questions about what comes next.

In this episode of The Collaboration Space, AVI-SPL host Mathew DeFreitas is joined by Cisco’s David Beisly to discuss agentic AI and how it builds on the AI tools organizations already use today. Together, they explore what agentic AI is, how it works, and why it matters across collaboration, IT, and customer support.

Inside the Episode

The conversation looks at how AI has progressed from prompt-based tools to systems that can act on behalf of users with less manual input. You’ll hear how agentic AI supports day-to-day work by anticipating needs and responding in real time.

In this episode, you’ll hear perspectives on how agentic AI can:

• Support more equitable and efficient hybrid meetings
• Act as a personal workplace assistant throughout the day
• Help manage meeting notes, follow-up, and shared context
• Improve IT operations through centralized visibility and real-time insights
• Support customer experience and contact center workflows

The discussion also highlights how Cisco approaches agentic AI through a holistic platform strategy, including tools like AI Canvas and the Cisco AI Assistant. These capabilities bring together data across systems to help teams understand what matters most and respond faster.

Watch the Podcast

Hear the full discussion on agentic AI and how Cisco and AVI-SPL are working together to support a future-ready workplace.

Have questions about how agentic AI fits into your collaboration or IT strategy? Contact AVI-SPL.

Connect with AVI-SPL

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