Contact center as
a service (CCaaS)
Upgrade customer experiences with Cloud Calling.
Simplified Communications
Cloud-Based Contact Center as a Service (CCaaS) options integrate your call center with your unified communications platform. Customer service agents can easily access options from their desktops.
Respond to Communication Preferences
One user interface powers collaboration and service.
Voice Calls
Video Meetings
Web Chat
Presence
File Sharing
Self Service
In-app Messaging
Contact Centers as a Service Benefits
Migrating to a cloud solution will reduce hardware and maintenance costs with fewer on-site servers and other devices.
More CCaaS Benefits
CRM Integration
Ensure agents can access customer data quickly by integrating your existing CRM software into your CCaaS solution. Enable better interactions and boost satisfaction and retention.
Quick Resolution
With CCaaS, service reps easily see which SMEs are available, contact them quickly via chat, and resolve customer inquiries, all without leaving the app.
24/7 Support
Save time and take the burden off your IT teams when you leverage our Managed Services with 24/7 support. Let our team fully manage your cloud-based contact center.
Contact Center
Cloud Migration
AVI-SPL’s experienced designers and engineers can migrate your voice system to a private cloud, public cloud, or hybrid cloud. We’re also your single source for licensing and hardware.
Case Studies
Enhanced Global Service
Discover how Zoom Contact Center brings unity, flexibility, and agility to global support agents.
Partners
We partner with leading collaboration providers.
