Mar 5, 2026
ISE 2026: Elevating the Shared Experience
View moreAre you feeling the “shared experience” pressure?
It seems that every immersive interaction, whether for work, school, or entertainment, depends on technology that simply must work. At the same time, employee and customer expectations keep rising. At the same time, expectations keep rising. Users expect AI-powered tools that remove friction, meetings that start instantly, and environments that feel intuitive and engaging.
At the same time, satisfaction with workplace technology is slipping. A Gartner survey of 5,141 employees found that only 23% of digital workers are completely satisfied with their work applications in 2024. That was down from 30% in just two years earlier.
In addition to keeping hybrid workers happy, you must deliver technology that is secure, reliable, scalable, and sustainable, often while working with fewer resources and growing expectations.
To stay ahead of rising demands, you can shift your approach and focus on the shared experience journey. Instead of treating collaboration spaces as one-time deployments, manage them as a lifecycle: planning, designing, building, protecting, and continuously improving the environments. You’ll empower your people to consistently connect, learn, and engage effortlessly.
In this blog, we’ll walk through five practical steps to help you start or strengthen your journey to elevate the shared experience.
1. Plan with Purpose
Based on years of helping our customers improve collaboration, we believe that the experience journey begins with clarity.
Before you can design or deploy anything, define the shared experience you want to create and why it matters. More specifically, understand who the experience serves, how it will be measured, and ways it will support company priorities. What is the experience you want to deliver?
Along with user experience, what other factors go into your space planning?
Top Experience Considerations
- Purpose of each space
- User and stakeholder expectations
- Success metrics and tracking
- Security
- Sustainability
- AI automation
- Support and maintenance plans
- Optimization
Your Experience Committee
To get the data you need, solicit feedback from your stakeholder committee. When you bring your stakeholders together, you’ll move beyond technology decisions. Their shared input will help you focus on how collaboration spaces spark innovation and improve the way people connect, learn, and engage. Include workplace experience and IT leaders, facilities, C-Suite sponsors, line-of-business leaders, commercial real estate partners, end-users, and your AV/UC integration partner. If spaces are customer-facing, customer support staff, chat, and surveys can also provide valuable data.
Next, leverage this input to create human-centered designs.
2. Design spaces that inspire
When return to office mandates continued in 2024, workplace design leaders at Gensler noted, “We know now that the workplace must be a destination, not an obligation. It must be an “experience multiplier,” where people can have unique experiences not available anywhere else. And that sentiment continues today.”
So your role goes well beyond installing technology. You must deliver spaces that inspire interaction, creativity, and engagement, leading to real business impact.
Let the intelligence you gathered from your committee inform your designs. That way, spaces will be ready to support real-world behavior in immersive meeting rooms, learning environments, and entertainment venues. More importantly, workspaces must earn the commute to the office.
Along with creating an immersive experience, align your technology choices with your standards for reliability, ease of use, security, and energy efficiency.
AVI-SPL experts can help you plan, design, and engineer collaboration, AV, and UC systems, as well as immersive environments that power meaningful experiences. Did you know that you can pressure-test your technology choices with real-time design sessions? Our 3D virtual planning application helps ensure stakeholder buy-in and visually test audio and video device coverage and room layouts.
3. Build with Consistency in Mind
Your design is tested, and it’s time to build. Whether shared spaces are located across floors, cities, or countries, the user and IT support experience should be familiar. Ensure all rooms adhere to your technology standards, and that everyone is trained to use and support new systems and devices.
When technology and functionality are consistent, you’ll deliver better experiences and scalable solutions. That should lead to fewer support tickets and faster resolution times.
AVI-SPL’s installation teams help guide the process from pre-implementation planning through deployment. Local and global experts work with you to anticipate potential roadblocks, align on standards, and make sure your new technology is installed and configured to perform reliably from day one. Our shared goal is for technology to fade into the background, leaving room for seamless human interaction.
4. Protect the Shared Experience
Spaces are built, tested, and running. Users love the experience. Now comes the real challenge. How can you keep it that way?
As meeting demand grows and immersive environments become more complex, reliability becomes critical.
A dropped call, a frozen display, or a malfunctioning microphone can quickly turn an elevated experience into a frustrating troubleshooting session. That’s why protecting the shared experience requires speedy issue resolution, proactive monitoring, and ongoing support.
Your teams manage collaboration environments across locations that depend on dozens of connected devices, platforms, and networks. By monitoring system health, usage patterns, and performance data, IT teams can identify issues before users even notice them. Proactive maintenance, automated alerts, and remote diagnostics help reduce downtime and keep experiences running smoothly.
This approach reduces the burden on your internal IT teams and ensures users continue to enjoy the seamless interactions you worked so hard to create. And you don’t have to go it alone. AVI-SPL’s global support teams monitor collaboration environments around the clock. We’ll help you detect potential issues early and maintain consistent performance across workplaces, learning environments, and experiential spaces. Together, we’ll deliver strategic solutions for a modern workplace experiences that drive results and business impact.
5. Keep evolving
A successful experience journey doesn’t have a single destination. It evolves.
As your organization grows, technologies advance, and AI continues to reshape how people collaborate and engage, expectations and business needs change. Employees want smarter meeting experiences. Students expect more interactive learning environments. Customers crave immersive digital engagement.
AI plays a critical role, too. Gartner predicts that over 20% of workplace applications will use AI-driven personalization by 2028, further accelerating expectations for adaptive collaboration and immersive experiences.
Soon, it will be time to start the journey again.
By reviewing usage data, gathering user feedback, and tracking performance metrics, IT teams can continuously refine the environments they support. Analytics can reveal which rooms are used most, where collaboration breaks down, and how technology can better support the way people work, learn, and interact. You can easily manage collaboration hardware, software, and licenses, and plan tech refreshes with Collaboration as a Service subscription options.
Over time, this process helps you optimize investments, extend the technology lifecycle, and introduce new capabilities as needs evolve. Treat collaboration environments as evolving ecosystems, continuously introducing new technologies and experiences that keep people connected and engaged.
We’re here to help
The shared experience journey is not a one-time project. It’s an ongoing cycle of planning, designing, building, protecting, and improving the spaces where people connect. Let our experts guide your team every step of the way. Tell us where you are on your journey. With the right strategy and support, you can elevate the shared experience and create environments where collaboration thrives.
Contact us to connect with your local AVI-SPL team today.
