How AVI-SPL Enterprise Managed Services simplifies the entire workplace experience

Organizations are looking for means to reduce complexities while improving user experiences. As workplace collaboration tools, meeting spaces, and communication platforms grow, managing them separately adds unnecessary complexity. Typically, managed services can help minimize complexity. But can it match the scale and needs of a global enterprise? AVI-SPL Enterprise Managed Services can. 

We unite your standard AV and IT support services under one model. This approach helps the workplace run smoothly without constant help from internal teams.  

In this blog, we’ll explore the steps we have taken to elevate our model to address the latest global enterprise technology needs.  

What AVI-SPL Enterprise Managed Services Looks Like Today?

AVI-SPL’s Enterprise Managed Services have become more practical and meaningful for today’s organizations. Rather than just monitoring systems or responding to tickets, AVI-SPL focuses on the management of the entire workplace technology ecosystem. 

Our service covers the entire workplace ecosystem by bringing together all key technologies into one managed environment, including: 

• Unified communications platforms
• Audio-visual systems 
• Meeting rooms & collaboration spaces 
• Digital signage 
• Cloud and platform integrations

All management is done within the scope of a service and not individually. In this manner, users can expect the same level of performance and reliability, regardless of where they are located or the technology used.  

AVI-SPL maintains a consistent approach in all environments through its 24-hour global service support and organized service delivery process.  

What’s Changing in Enterprise Managed Services

Shift Toward Experience Management 

AVI-SPL Enterprise Managed Services focuses on a user-oriented approach and is centered around ensuring technology is performing well in practice. It does not mean just keeping things up. This includes meetings, chats, and collaborative applications going uninterrupted. 

Our aim is to maintain a consistent and reliable experience for employees without them needing to report problems. 

 What’s new: 

• Monitoring of meeting quality, call performance, and device health
• Proactive issue resolution before users report problems 
• Experience-level SLAs (not just system uptime)

Full UCC Ecosystem Management

AVI-SPL Enterprise Managed Services now offers complete UCC ecosystem management. This means we now support telephony devices, cloud platforms like Microsoft Teams, Zoom, and Cisco Webex, as well as the overall user experience. 

The business advantage? You have one partner managing your communication solution throughout the process, including: 

• Every user, device, license, and policy
• Meetings, messaging, and governance 
• Performance analytics and optimization 

This creates a single, unified service layer across all collaboration platforms. 

‘All-User’ Service coverage strategy

AVI-SPL Enterprise Managed Services is designed to support the entire workplace. Every user, device, and workload is included, improving visibility and reducing the risk of unmanaged systems. With everything within one service, performance becomes more consistent and easier to manage. This approach also supports better planning, offering clearer cost structures, and improved operational control. 

Instead of partial support: 

• Every user, device, and workload is included
• No gaps in visibility or management 
• Reduced risk from unmanaged systems 

Business impact: 

• Predictable recurring costs
• Better performance insights 
• Stronger governance and compliance 

Predictable, scalable pricing models

AVI-SPL simplifies service delivery with flexible pricing options based on users, rooms, or devices. Organizations can scale services as they grow without adding extra complexity. Costs stay predictable, making it easier to manage budgets based on actual usage and business needs. 

What’s new: 

• Per-user, per-room, and per-device pricing options
• Easy scalability as organizations grow
• Clear alignment between cost and value 

This allows enterprises to: 

• Plan budgets confidently
• Scale without operational friction 
• Avoid hidden service costs 

Global oversight delivery with local execution

AVI-SPL supports enterprises across multiple regions while providing strong local execution. 

AVI-SPL Enterprise Managed Services delivers: 

• 24/7 global help desk
• Onsite support in 80+ countries 
• Regional compliance and operational alignment 

This ensures every location receives consistent service while still meeting local needs. 

Core Capabilities of AVI-SPL Enterprise Managed Services

Our Enterprise Managed Services offering covers: 

• Asset inventory & lifecycle tracking  
• Device monitoring and alerts 
• Configuration management 
• Incident & problem management 
• Preventative maintenance 
• Service reporting & governance 
• Continuous service improvement

All delivered through ITIL-aligned frameworks for consistency and reliability. 

AVI-SPL’s Enterprise Managed Services streamlines your entire workplace collaboration ecosystem into one easy-to-manage service with a single ownership and is committed to consistent delivery. This helps eliminate any need to manage multiple tools and vendors. 

Looking for an easier way to manage your global enterprise’s collaboration ecosystem? 

Get in touch with AVI-SPL to learn more about Enterprise Managed Services. Contact us today.