Enterprise Managed
Services

Manage AV, UCC and digital signage with one partner across the technology lifecycle

Keep collaboration technology performing at scale

AVI-SPL handles the ongoing management of your collaboration ecosystem with proactive service and 24/7 expert support. Your team stays informed and in control without having to remain hands-on day to day.

Technology Ecosystem

Bring the collaboration technology your teams use under coordinated management

Service Operations

Coordinate the ongoing service work behind the ecosystem, from support through maintenance

Performance and Improvement

Understand how your collaboration ecosystem is performing and where to focus improvements

Beyond rooms and devices

Enterprise Managed Services extends across the broader collaboration ecosystem. Gain greater visibility and governance over the technologies and services your IT team supports.

The Operating Model

One Model, End to End.

People

Collaboration Ecosystem

Rooms

Devices

Users

UCC Platforms

Cloud Services

Workplace Technology

AVI-SPL

Enterprise Managed Services

Performance

Governance

Visibility

Improvement

Ongoing Management and Continuous Optimization

AVI-SPL manages, monitors and maintains your collaboration ecosystem, using service insight to improve performance and inform what comes next.

The support your IT team needs, built in

We bring together the service functions that keep collaboration technology running, reducing the number of separate tasks that fall to IT.

Managed Onboarding
UCC & Cloud Administration
Service Delivery Management
Reporting & Service Reviews
Change Management
24/7 Technical Support

Our commitment to service performance

Performance stays transparent to your team, while the same insight helps us strengthen the support we provide over time.

99.5 %

Services Availability

95 %

Customer Satisfaction

83.61 %

Remote resolution rate

100 %

Incident Response Within Target

96.5 %

Proactive Incident Management

15 %

Lower incident activity compared with the prior 90-day period*

Analytics acquired via AVI-SPL ServiceNow and Power BI platforms and client estimates. *Based 2026 AVI-SPL Enterprise Managed Services performance data.

Accountability at Every Level

Stay aligned with AVI-SPL through dedicated service leadership and regular reviews. Address issues quickly and keep priorities moving as needs change.

Defined SLAs

Set measurable service expectations and performance targets.
Service Delivery Manager

Provide dedicated service leadership and accountability.
Quarterly Business Reviews

Review performance and priorities each quarter.
Incident & Problem Management

Maintain accountability for resolving disruptions and addressing underlying causes.
Reporting & Analytics

Use service data to support reviews and operational decisions.
Continuous Improvement

Use performance information to identify and prioritize service improvements.

SLA

Monitor

Report

Review

Optimize

EMS Operating Model

Awareness across your ecosystem

Keep a current view of asset status and service activity so your team can address issues sooner and prioritize what needs attention next.

Know

Asset Inventory

Monitor

Device Monitoring

Control

Configuration Management

Administer

Cloud Administration

Resolve

Incident & Problem Management

Maintain

Preventive Maintenance

Measure

Reporting and Analytics

Optimize

Ongoing Service Management

Wherever You Operate

Choose a service partner with the reach to support your organization across the globe. AVI-SPL combines regional expertise with on-site capabilities when hands-on service is needed.