How Strong Partnerships Create Better Customer Outcomes

Global technology deployments are complex. Different regions, timelines, products, and support requirements can quickly introduce risk. Strong partner relationships help reduce that complexity. 

As part of The AVI-SPL Edge, the Global Preferred Partner Program brings AVI-SPL together with best-in-class technology providers to support customers with greater consistency, speed, and confidence around the world.  

In this AVI-SPL Edge Thought Leadership conversation, Patrick Hannon, Senior Vice President of Global Procurement and Supply Chain Management, explains why these relationships go far beyond traditional vendor management. 

Partnerships that show up when it matters 

The real value of a strong partnership often becomes most visible when a project faces an unexpected challenge. 

Patrick shares several examples. When 35 displays for Dollar Tree experienced issues outside of warranty, AVI-SPL’s relationship with LG helped secure replacement units at no cost to AVI-SPL or the customer.  

For a large Amazon rollout spanning more than 2,500 rooms, AVI-SPL worked with Neat and leveraged regional Quality Control Centers to support rapid deployment. After more than 1,200 rooms were installed, the project had experienced just one unit failure.  

These examples demonstrate what preferred partnerships can make possible: faster problem-solving, stronger support, and less disruption for customers. 

Built for consistent global delivery

The Global Preferred Partner Program is one part of how The AVI-SPL Edge helps create a more consistent customer experience at scale. By building long-term relationships with leading technology providers, AVI-SPL can respond more quickly, support customers across regions, and help keep projects moving when challenges arise.  

Watch the full conversation: