The two leading digital workplace services providers progress partnership focused on delivering world-class customer experiences
TAMPA, Fla. – August 11, 2020 – AVI-SPL, the leading digital workplace services provider for organizations globally, today announced the expansion of its strategic alliance with Vega Global, the AV and UC market leader in Asia. Through this alliance, the two companies will collaborate on joint go-to-market strategies and further integration of their delivery operations with a specific lens towards optimizing strategic global customer relationships.
AVI-SPL’s consultative approach to global customer engagement, which activates dedicated teams strategically focused on each customers’ evolving technology needs, is unique to the digital workplace services industry. The heightened engagement with Vega will further enhance AVI-SPL’s global delivery model, ensuring AVI-SPL experts actively lead all projects, rather than hand-off to a local provider. The global accountability offered though this approach allows for efficient and creative management of customers’ reoccurring technology lifecycle needs.
“Our customers are no longer looking at AVI-SPL in a transactional, one-and-done nature. Nor are they looking to contact multiple vendors, in various locations, and have the same discussion about their goals and objectives countless times. They are looking for a dedicated partner to help guide them through this challenging initiative,” says Tim Riek, , AVI-SPL’s Executive Vice President of Technology and Solutions. “The combination of AVI-SPL’s and Vega’s unrivaled size, skill, expertise, and services offers organizations around the world that strategic partner with the resources and capabilities to be there for them every step of the way.”
AVI-SPL and Vega will also take a more collaborative approach to delivering managed services powered by AVI-SPL Symphony, the award-winning experience management application. Described as the “cornerstone” of AVI-SPL’s managed services by market research firm Frost & Sullivan, Symphony provides a single pane view into digital workplace environments and integrated end-to-end workflows, as well as actionable business intelligence to help organizations make more informed decisions regarding workplace technology investments. Co-delivered services engagements will be coordinated by Global Service Operations Centers in the United States, United Kingdom, Germany, and Philippines, and complemented by a network of in-country support resources to offer extensive local language support.
“Companies that partner with AVI-SPL and its global partner network can look forward to meaningful relationships centered on innovation, thought leadership, and continuous improvement,” added Riek. “In leveraging the most comprehensive direct global presence, complemented by recognized market leaders, AVI-SPL is truly excited about its ability to transact locally throughout the Americas, EMEA, and Asia under one globally unified approach and commitment to successful business outcomes our customers strive toward.”
To learn more about AVI-SPL and its global delivery model visit AVISPL.com.
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.
About Vega Global
Vega strives to deliver best value to our clients in everything we do. Being one of the biggest AV/IT solutions providers in APAC, with the global presence, we set the standards for quality, service and professionalism in our sector. Our global presence enables our customers to enjoy a consistent Vega engagement internationally. Today, Vega has become a clear choice solutions provider for local and international customers.