Global support & maintenance
Combined with our extensive global network of technicians, our ability to provide service anytime, anywhere on the globe is unmatched. Support includes:
- Manufacturer warranty support
- Unlimited 24/7 help desk
- Local repair and service dispatch
- Preventative maintenance contracts
- Service level agreements
Why choose AVI-SPL support?
95% customer
satisfaction rating and 75 NPS score
ITIL certified support team
Four 24/7
Global Service Operations Centers
500+ staff
working at customer sites
60+ offices
around the world
24/7 support from four global service operations centers
Our four Global Support Operations Centers deliver live help desk support 24/7.
With distributed GSOC’s and technicians around the world, we understand local intricacies and methods.
Our GSOCs are in the U.S., U.K., and EMEA.
Support options
AVI-SPL offers both on-site resources and remote technical support services. Service level agreements are available in several tiers, with a variety of additional add-on “plus” options you can tailor to your specific needs. AVI-SPL can support the full spectrum of AV and UC technology in your collaboration ecosystem. Options include:
Enhanced support
Our Enhanced services give you an extra level of remote responsiveness and support with:
- Unlimited remote help desk support – available globally 24x7x365
- Facilitation of manufacturer repair or replacement programs – let us navigate your warranty terms
- Software and firmware updates managed remotely for covered assets
Elite support
Our Elite services give you an extra level of onsite responsiveness and support with:
- Unlimited onsite support M-F, 8am-5pm*
- Unlimited remote help desk support – available globally 24x7x365
- Facilitation of manufacturer repair or replacement programs – let us navigate your warranty terms
- Software and firmware updates managed remotely for covered assets
Enterprise maintenance
Enterprise Maintenance is a subscription service that provides 24/7 technical support for audio-visual and unified collaboration spaces that simplifies management, reduces cost of ownership, and delivers world-class support. It includes:
- 24/7 support from certified technicians
- Support for over 700 manufacturer technologies
- Fixed price subscription regardless of technology deployed
- Automatic support for in-room technology changes
- Service portability to new rooms/room locations
- Flexible subscription options for remote or on-site support
- Room subscriptions of 25, 100, and 250 rooms are available
- 1 and 3-year term options
We work with leading collaboration partners
