Global support & maintenance
Combined with our extensive global network of technicians, our ability to provide service anytime, anywhere on the globe is unmatched. Support includes:
- Manufacturer warranty support
- Unlimited 24/7 help desk
- Local repair and service dispatch
- Preventative maintenance contracts
- Service level agreements
Why choose AVI-SPL support?
satisfaction rating and 75 NPS score
ITIL certified support team
Global Service Operations Centers
working at customer sites
around the world
24/7 support from four global service operations centers
Our four Global Support Operations Centers deliver live help desk support 24/7.
With distributed GSOC’s and technicians around the world, we understand local intricacies and methods.
Our GSOCs are in the U.S., U.K., and EMEA.
- Remote technical phone support services through our four 24/7 GSOCs
- Facilitation of manufacturer repair or replacement programs – let us navigate your warranty terms
- Software and firmware updates managed remotely for covered assets
- Includes all of the services listed above, plus
- Unlimited on-site field technician dispatch to your location