Global support & maintenance

AVI-SPL’s four Global Service Operations Centers (GSOC’s) set the standard in digital workplace AV and UC services and support.

Combined with our extensive global network of technicians, our ability to provide service anytime, anywhere on the globe is unmatched. Support includes:

  • Manufacturer warranty support
  • Unlimited 24/7 help desk
  • Local repair and service dispatch
  • Preventative maintenance contracts
  • Service level agreements
global support staff monitoring customer technology

Why choose AVI-SPL support?

95% customer
satisfaction rating and 75 NPS score

ITIL certified support team

Four 24/7
Global Service Operations Centers

500+ staff
working at customer sites

60+ offices
around the world

24/7 support from four global service operations centers

Our four Global Support Operations Centers deliver live help desk support 24/7.

With distributed GSOC’s and technicians around the world, we understand local intricacies and methods.

Our GSOCs are in the U.S., U.K., and EMEA.

Support options

AVI-SPL offers both on-site resources and remote technical support services. Service level agreements are available in several tiers, with a variety of additional add-on “plus” options you can tailor to your specific needs. AVI-SPL can support the full spectrum of AV and UC technology in your collaboration ecosystem. Options include:

Enhanced support

  • Remote technical phone support services through our four 24/7 GSOCs
  • Facilitation of manufacturer repair or replacement programs – let us navigate your warranty terms
  • Software and firmware updates managed remotely for covered assets

Elite support

  • Includes all of the services listed above, plus
  • Unlimited on-site field technician dispatch to your location

We work with leading collaboration partners

Webex by Cisco logo color
Webex by Cisco logo color
Webex by Cisco logo color
Webex by Cisco logo color
Webex by Cisco logo color
Webex by Cisco logo color
Webex by Cisco logo color
Webex by Cisco logo color

Learn more about global support & maintenance options