AVI-SPL offers both on-site resources and remote technical support services. Service level agreements are available in several tiers, with various add-on “plus” options to tailor to your needs. Support options include:
Support &
Maintenance
AV/UC technology support options, including 24/7 help desk and field dispatch.
Our certified experts support your technology
Our extensive global network provides unmatched service anytime, anywhere. With distributed technicians around the world, we understand local intricacies and methods.
Choose your
support level
Enhanced
support
Our Enhanced services give you an extra level of remote responsiveness and support with:
- Unlimited remote help desk support – available globally 24/7 every day
- Facilitation of manufacturer warranty repair or replacement programs
- Remote software and firmware updates for covered assets
Elite
support
Our Elite services give you an extra level of onsite responsiveness and support with:
- Unlimited onsite support M-F, 8:00 a.m.-5:00 p.m. local time
- 24/7 unlimited global remote help desk support
- Facilitation of manufacturer warranty repair or replacement programs
- Remote software and firmware updates for covered assets
Enterprise maintenance
Enterprise Maintenance is a subscription service that provides 24/7 technical support for audio-visual and unified collaboration spaces that simplifies management, reduces cost of ownership, and delivers world-class support. It includes:
- 24/7 support from certified technicians
- Support for over 700 manufacturer technologies
- Fixed price subscription regardless of technology deployed
- Automatic support for in-room technology changes
- Service portability to new rooms/room locations
- Flexible subscription options for remote or on-site support
- Room subscriptions of 25, 100, and 250 rooms are available
- 1 and 3-year term options
Partners
We partner with leading collaboration providers.
