Unified communications and collaboration

Unified communications and collaboration (UCC) means much more than video conferencing. In the hybrid workplace, users connect through voice and phone, presence, video conferencing, messaging, live chat, file sharing, screen sharing, whiteboarding, webinars, and live streaming.

And today’s anywhere, anytime work environment demands synchronous and asynchronous communication from all devices and locations such as desktops, mobile, and rooms.

AVI-SPL helps plan, deploy, operate, and optimize UCC solutions to keep your teams connected.

UCC provides frictionless collaboration from anywhere at any time, using any device

Cloud calling and contact centers

Elevate customer experience and employee engagement

Add cloud calling to your unified communications and contact center platforms to simplify team collaboration, support your mobile workforce, and elevate the customer experience.

Explore voice cloud calling solutions

We partner with leading collaboration providers

AVI-SPL’s global UCC deployment

After decades of deploying communications platforms for our customers across the globe, AVI-SPL developed a roadmap to successful global UCC deployment.

We focus on: interoperability, voice integration, user experience, licensing, security, and management and optimization. Involve our team early in your transformation process to ensure success.

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Interoperability

Today’s workforce wants flexibility and a choice of tools. True interoperability means using any UCC platform and accessing all functions without compromising the end-user experience.

Voice integration

Enable team and contact center voice communication through UCC platforms with headsets, Teams phones, Webex Calling, Zoom Phones, Google Workspace, or multi-platform headsets and phones.

User experience

Start the training process early, before you launch new platforms and upgrade meeting rooms. Ensuring that users are comfortable with new technology will boost adoption.

Licensing

Manage licensing and permissions, monitor profiles and shut down inactive accounts.

Security

Manage access to UCC platforms and device access to the cloud and on-prem systems and files. Also, protect end users by ensuring conversations, data, and files are shared securely.

Management and optimization

Ensure access to UCC platforms and provide 24/7 user support. Monitor device, platform, and room usage to optimize your system and user experience continually.