Monitor and analyze your multi-vendor
meeting experiences and environments.
As companies rapidly deploy unified communications collaboration technology, managing it all becomes cumbersome. If one component fails, the whole meeting can be lost. Knowing what isn’t working and resolving issues before end users are impacted is imperative for your user experiences. That’s what Symphony does.
Symphony consolidates UC system performance and meeting room usage data from all connected devices and vendor-specific management tools into one source of truth.
Symphony syncs with the same tools your end-users and IT services team already rely on, including MS Exchange/O365 and ServiceNow.
Symphony auto-detects issues, automates ticket creation, and enables IT users to automate technology management routines.
Symphony tracks how meeting spaces are used and how technology performs for meaningful data about space capacity, technology condition, and collaboration adoption.
Symphony operates on secure and encrypted connections. Whether on a shared multi-tenant environment or your own individual cloud instance, your data is protected.
Symphony manages and analyzes technology-enabled spaces in one efficient platform, no matter the vendor. You can easily see and understand what is happening across your collaboration ecosystem and quickly prevent and act on issues. The key areas of Symphony include:
Know what is deployed where, including furniture assets, understand deployment makeup and works in progress, and prepare for budgetary planning.
Bring together AV, video conferencing, and unified communications collaboration.
Communicate with technology 24 hours a day, when people can’t.
Validate your investment in spaces and technology by understanding utilization, quality, and user impact.
Auto-create, clear and close tickets for the technical resource, based on the values that make sense to your organization.
Survey assets, trouble spots, space utilization, and technical resources allocation.
Quickly analyze data and make it visually digestible. Symphony provides account and location level benchmarking, time-stamped snapshots of health metrics, and estate statistics.
Trusted by and relied on by leading brands.
Symphony Adapter Marketplace enables AVI-SPL and third-party developers to write and submit device adapters, expanding the scope of products and analytics that Symphony customers oversee.
