Support and Field Services

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AVI-SPL’s Customer Care program provides the AV support and field services that you need to keep your systems reliable and performing at top levels: break/fix support, warranty services, and 24/7 Global Help Desk assistance. With offices and partners around the world, an AVI-SPL-trained professional is always on-call.

Workplace Trends

  • Worldwide, organizations are increasing their investment in support services for their AV and collaboration equipment
  • Support services extend beyond the meeting room, and can include huddle spaces and even mission-critical facilities like command centers

If you are already an AVI-SPL Customer Care customer and need to submit a Help Desk ticket, follow this portal link. >

Service and support we provide

  • Flexible Engagement Options: Remote or Onsite
  • Single Point of Contact:  AVI-SPL provides you a single point of contact for incidents and service requests, even when they’re from numerous manufacturers
  • 80+ full-time AVI-SPL employees staff four 24/7 contact centers stationed in the U.S. and Europe. These location include:
    • Frankfurt, Germany
    • Farnborough, U.K.
    • King of Prussia, PA (United States)
    • Westminster, CO (United States)
    • Collectively, they resolve more than 1,500 cases a month
  • 300+ full-time resources provide field service and onsite technical support for our clients

Download our Support Services two-page summary >

Download our Services brochure >

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Why work with AVI-SPL

With our patented Symphony® platform, AVI-SPL is the only service provider that can leverage manufacturers’ products and our own tools to monitor and manage your AV systems.

Symphony® allows for modifications to be made to solutions without having to overhaul a Managed Services deployment.

AVI-SPL is a Certified Service Provider (CSP) with all major manufacturers,

Our team of experts can address equipment that isn’t working properly, schedule meetings and rooms, set up and monitor video calls, work with vendors for trouble-ticket issues, and ensure that your systems are running as expected.