Latest expansion fortifies AVI-SPL strategy to be a local partner to its global customers
TAMPA, Fla. – April 27, 2021 – Today, AVI-SPL, a leading global provider of digital enablement solutions for audio visual (AV) and unified communications (UC), announced that it has incorporated a new business operating in Mexico. This event marks the company’s latest expansion and represents AVI-SPL’s commitment to be local to its customers wherever needed.
“Our enhanced delivery capabilities in Mexico will make it much easier for companies to do business in-country with us,” says Mandy Scheller, director of global deployment for AVI-SPL. “We want to function as a native business partner in the countries where our customers most need our services and solutions to support their expanding UC and hybrid work strategies.”
With AVI-SPL Mexico now operational, AVI-SPL can manage in-country transactions within the United States, Canada, Mexico, United Kingdom, Germany, Switzerland, United Arab Emirates, Hong Kong, and Singapore. AVI-SPL Mexico also will initially support AVI-SPL customers doing business in Latin America.
Dedicated to delivering world-class customer experiences, AVI-SPL’s comprehensive global strategy prioritizes delivering the highest level of support to all customers anytime, anywhere. Besides localized operations around the world, this support includes four Global Service Operations Centers (GSOC) in the U.S. and Europe. Collectively, the GSOC’s provide 24/7, multi-lingual, AV and UC help desk support to AVI-SPL’s clients. To ensure successful outcomes for customers, AVI-SPL continuously monitors their satisfaction with its GSOC services and reports consistently achieving 95%+ satisfaction ratings.
AVI-SPL also provides consistent global engagement through its Strategic Accounts Management program. This program supports its largest global and enterprise clients with dedicated resources to manage their strategic planning, project implementation, technology lifecycle management, and service design and operations. Since its inception in 2017, the Strategic Accounts Management program has earned multiple awards from the Strategic Account Management Association. It’s also demonstrated significant value creation with customers on average saving 20% in total cost of ownership and increasing meeting room utilization by 20%.
“We will continue to expand our worldwide reach as part of our global growth strategy to make it easier for multinational companies to reap the benefits of working with AVI-SPL for their digital enablement programs,” says John Murphy, chief operating officer for AVI-SPL. “The activation of AVI-SPL Mexico enables us to provide business processes like local billing, transacting in local currency, and local project oversight for our customers, making us the first choice among those expecting unparalleled and consistent service and support on a global scale.”
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. AVI-SPL’s highly-trained team works hand in hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage, and support AV and UC solutions that are simple to use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.
Manager, Portfolio Marketing, Corporate Communications | AVI-SPL