Remote Managed Services

You expect and require a consistent, positive end-user experience of the video collaboration and AV system technology your company has implemented. Managed services ensure that reliability through proactive monitoring of your systems. Such services can extend beyond monitoring and include active management of your video conferencing sessions, so that participants are focused on the meeting, and not the technology.

quotesAVI-SPL and Microsoft are working to improve the way organizations operate by giving them the tools to work smarter – fostering workplace transformation for the way the enterprise chooses to work today and tomorrow. — rAVe Publications

What We Provide

We give your company the luxury of an extended IT department. From one of our four global service operations centers, we proactively monitor and manage your AV and video collaboration systems and the infrastructure that supports them. We watch over your AV systems, run diagnostics, launch video calls, and handle the way your meetings are organized, monitored, and managed. Your users can quickly and easily see if systems are active, have pending trouble tickets, and if a conference has launched properly.

Our Remote Managed Services provide you value with:

  • Around-the-clock monitoring of your AV and video collaboration systems to ensure up time
  • Private hosting of infrastructure that you purchase and we deploy in our private data center
  • On-premise deployment of your infrastructure, with our team providing the systems management
  • Management of your video conferencing, including call scheduling and launching, and an on-demand help desk that’s available to you during your video calls.
  • Direct control over the privacy of your video conferencing meeting rooms with Block ME™, our patented device that, at the press of a button, can stop video calls from being launched or received

Download our Services brochure for more details on our Remote Managed Services.

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Why Work With AVI-SPL

AVI-SPL offers services that can be tailored to your needs. We will never confine you to a “one size fits all” solution.

With our patented Symphony platform, AVI-SPL is the only service provider that can leverage both the manufacturer’s products and our own tools to give you services that ensure your systems are reliable and work as intended.

Need to modify and/or expand your solutions? No problem — our Symphony adapts without having to overhaul a Managed Services deployment.