Enhancing the employee experience at Tampa International Airport SkyCenter One
Organization
Tampa International Airport
Location
Tampa, FL
Market
Transportation
Solutions
About Tampa International Airport
Tampa International Airport (TIA) is emerging as a global frontrunner in the aviation industry and was selected as JD Power’s “#1 large North American airport” in 2022 and 2023. The airport is less than ten miles from downtown Tampa and is publicly owned by the Hillsborough County Airport Authority. The airport authority recently outgrew its administration offices inside the terminal buildings. Its vision was to create new offices outfitted with modern collaboration technology in the SkyCenter One administration building.
Employee experience goals and challenges
The team decided to capitalize on their office relocation opportunity and establish a new productive hybrid work environment that included collaboration areas and hot desking options. Their primary objective was to install new technology that was simple and easy to use, and that delivered a consistent, positive user experience.
Despite encountering delays stemming from post-pandemic product availability, we adjusted the schedule to advance other aspects of the project. Ultimately, AVI-SPL successfully concluded the project, aligning with the customer’s preferred technology preferences.
Security posed another hurdle. However, we worked with airport personnel to access certain offices that were accessible only with an employee badge or escort.
Collaboration, video conferencing and video wall solutions
To create a consistent and positive employee experience across all three floors of meeting and collaboration spaces, AVI-SPL integrated video conferencing equipment, a hot desking app, displays, cameras, microphones, video bars, control panels, a content-sharing system, mice, and keyboards.
The technology standards included Microsoft Teams, Crestron Mercury and Flex control panels, Barco ClickShare, Logitech and Huddly cameras, NanoLumens video walls, and Samsung and LG displays. Rooms were outfitted with Shure microphones and Crestron speakers to ensure meeting equity for all participants. Crestron scheduling panels were installed outside the conference rooms, allowing employees to easily see room availability and book space for impromptu collaboration sessions.
For the design of SkyCenter’s boardroom, AVI-SPL created a flexible space with moveable furniture that inspires inclusion and participation. The room’s centerpiece, a Nanolumen’s 11.81 x 6.64 LED video wall, was added along with multiple 98” Samsung displays and a 65” display on the ceiling, enabling collaboration and content visibility throughout the space.
The floor plans also included “porches” where employees could gather and take a break. Each porch includes a digital signage display powered by a BrightSign media player that delivers useful and fun content, such as employee anniversaries, wellness ideas, and menus.
Managed services
With all the new technology throughout SkyCenter One it was essential to have support staff on site to keep everything running smoothly and provide assistance when needed. Three AVI-SPL technicians provide 24/7 managed services to ensure the new technology always works as expected. Services include daily proactive equipment checks and routine maintenance.
Creating a better employee experience
AVI-SPL tapped 22Miles to help deliver a content management system and create an easy-to-use hot desking app. These solutions deliver a modern, cohesive employee experience.
Employees can reserve a desk using the app, Outlook, or onsite using their badges at a desk. The app includes 3-D wayfinding to guide employees throughout the facility with turn-by-turn directions in real time.
With Microsoft Office 365 integration, the app also makes it easy to find co-workers, reserve meeting spaces, schedule and invite participants to Teams meetings, and alert maintenance to any issues that need attention. Managers can also view space utilization stats in the app.
Hot desking app and content management system by 22Miles
Impact
The seamless collaboration between the airport authority and AVI-SPL exemplifies the true spirit of partnership. We came together with a shared goal of enhancing the employee experience at SkyCenterOne.
“One of the best parts of my job is what’s to come around the corner. Knowing what our master plan is, I get to think of what new technology we can bring to this airport. This project has so much of my heart and soul, and that’s what it’s all about. Being cutting edge. And being the best of the best for our customers.” – Rebecca Criswell, AVI-SPL Senior Account Manager.
AVI-SPL worked with the airport authority and general contractor to deliver the top priority for the Tampa International Airport. The updated office space and conference rooms created a productive hybrid work environment that keeps employees engaged and productive.
Employees have choices when it comes to how and where they work. The hot desking app provides the flexibility teams expect in today’s workplace. The app also allows employees to quickly reserve a desk in advance, find space near their coworkers while on-site, or choose a quiet space to work on individual tasks. In addition, team members find that the video conferencing equipment is easy to use, and the experience is consistent no matter where they work at SkyCenter.
AVI-SPL’s managed services team keeps the technology up to date and ensures smooth operations without any interruptions. This proactive maintenance and on-call support help limit support tickets and ease the burden on the internal IT team. End users like having someone to call if they have questions or need assistance with new technology.
The AVI-SPL team is looking forward to supporting the next phase of creating a positive employee experience for Tampa International Airport.
Contact AVI-SPL to start your next employee experience project.