Building hybrid workplace interoperability in 2023

Businesses are discovering new challenges to creating a truly interoperable hybrid workplace.

In this installment of the Collaboration Space podcast, we sit down with AVI-SPL Senior Vice President of Technology & Innovation John Bailey and Director of Solutions Enablement Derrick Kelly to discuss interoperability and how to achieve it in the hybrid workplace effectively.

What is true UC platform interoperability, and what’s in it for you?

Benchmarking your interoperability needs


Seamless connectivity between remote and in-office personnel is essential for efficient business practices in the evolving hybrid workplace.

Additionally, accessible voice, video, and chat communication between businesses has become critical to driving business opportunities and success. So, how can you define your interoperability requirements?

Fundamental keys for hybrid workplace interoperability in 2023, as defined by AVI-SPL’s John Bailey, center on finding unified communications and collaboration (UCC) platforms that support business agility, security, and user experience.

While each element highlighted above serves as a solid starting point, it is essential to contextualize them within your hybrid workplace use case and vision. Here are a few benchmarks to consider:

  • Organizational geography: Is your organization regional or global?
  • Personnel: Are your teams primarily on-site, in-office, remote, or a combination?
  • Communication and collaboration frequency: How many voice/video calls do your teams make in and outside your business?
  • Collaboration technology: What are your teams platform and technology preferences including voice, video, chat, and phone calls?

Many collaboration technology solutions could fit your use case. Building a successful interoperable hybrid workplace model will rely on your ability to test UCC platform solutions based on your needs, as well as implementing speedy training and adoption plans.

“The need (for interoperability) becomes bigger than just a single meeting room or space. It becomes a workflow process.”

– Derrick Kelly, AVI-SPL Director of Solutions Enablement


Testing, training, and adoption


The saying “test early and often” is common but an accurate way to integrate the proper UCC solutions across your organization. The same can be said for seamless collaboration technology adoption and use by training your teams.

Your IT teams will need to test the functionality of the solutions you are leaning toward. But to validate your assumptions and create buy-in you need to educate your team members early and often in your planning process.

Involving co-workers ensures an easy transition to your new platforms and meeting space solutions.

“Training and adoption is a big one. It’s really important we train users on what to expect and when we expect it, and when things may be a little different, based on what kinds of rooms or systems that they’re connected to.”

– John  Bailey, AVI-SPL Senior Vice President of Technology & Innovation


Getting started on your interoperable hybrid workplace


Many are discovering developing, integrating, and managing an easy-to-use hybrid workplace infrastructure takes time and effort. With the assistance of a third party integration and support team you could reach your interoperable workplace goals faster, while minimizing the burden on your IT personnel.

AVI-SPL’s team of unified communication platform and AV systems integration experts can help you design, plan, integrate, and manage a seamless hybrid workplace model made up of your preferred interoperable collaboration technologies.

Additionally, our experts can help educate your end-users on new platforms, helping ensure quick and easy adoption.

Contact us for more on how we can help you find the right combination of UCC and AV solutions to fit your organization.